INFORMATION ABOUT LEAD-TIMES and SPECIAL ORDERS

As part of our commitment to customer satisfaction, we often offer lead-times and / or approximate delivery dates for special order tile, shingles, vents, skylights and more. It is important to note that the lead-times given are approximate, as we receive them from the manufacturer, and that lead-times are subject to change from the manufacturer outside of our control.

Lead-times reflect business days, and we encourage you to stay in communication with your representative at H&R Roofing Supply to confirm your item(s) have arrived at our yard before setting up your job.

information about Estimates and “take-offs”

We are happy to assist you with planning your roofing project and can offer estimates both in person and over-the-phone (permitting availability). While we can recommend products, offer pricing and give informative insight, we cannot do full “take-offs” or estimate the amount and type of material you will need for your project.

When receiving an estimate or presenting an inquiry, please have your measurements ready - roofing materials are typically sold by the SQ (100 sq/ft) and by the linear foot for ridge, eaves, rakes etc.

RETURNS

Returns are welcomed with presentation of your sales receipt. Items must be unused and in “as-sold” condition.

Returns are subject to a 15% restocking fee.

There are no returns on tile.

INVENTORY

Our inventory changes and is updated frequently, please give us a call to confirm your interest item is available and in stock or for updates on new products we may carry.